I’ve experienced some truly awful customer service this week. But, it made me all the more appreciative of the package I received today from Rich of Blood. Sweat. & Thread.
I made a purchase online through Etsy on New Year’s Day. By Tuesday, (the first day the post office was open after the holiday) I received an email letting me know my item was on its way to me. Today, tucked safely inside a padded envelope, this arrived.
Included with the lovely packaging was a handwritten note. I couldn’t wait to see what was inside.
Not only was the case just as described, the build quality was excellent. I couldn’t have asked for anything better and I couldn’t wait to try it out.
This is why I buy handmade.
It’s not the ribbon and bow. It’s knowing that someone took the time to make something, make it well and cared enough about what they had made to ensure it reached me safely. And my experience with this seller—from initial email to delivery—illustrated his respect for what he had makes.
Buying handmade hasn’t guaranteed that the creator of every purchase I’ve made through Etsy, at an art/craft fair or locally-owned store showed the same level of respect for what they make or the customers who will give it a home. But the ones who do—with good communication, attention to their craft and careful packaging—are the ones I go back to. They remind me of why I love buying handmade.